Privacy Policy

Effective date: 24 July 2026 · App: Clientox GymDesk (com.clientox.gymdesk)

Clientox (“we”, “us”, “our”) operates the Clientox GymDesk mobile app and related services for gym and fitness studio owners in India. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Who we are

Clientox
Bengaluru, Karnataka, India
Email: hello@clientox.com
Website: www.clientox.com

2. Information we collect

When you use GymDesk, we may collect:

• Gym owner account — name, email address, and password when you register; or name, email, and profile photo when you sign in with Google.
• Gym profile — gym name, address, city, phone number, and optional logo.
• Member records — member names, phone numbers, membership plan, start and expiry dates, and check-in history you enter for your gym.
• Payment notes — amounts, dates, and payment method labels (cash, UPI, etc.) that you log for memberships. We do not process card payments inside the app.
• Support messages — messages you send to our team about your account or the app.
• Usage & device data — basic app diagnostics and analytics (such as Firebase Analytics) including device type, operating system, and general interaction events. We do not collect precise location, contacts, photos, or microphone data through the app unless you explicitly upload a gym logo or member photo.

3. How we use your information

We use the information above to:

• Create and manage your gym owner account
• Store and display member, attendance, and membership data you enter
• Send renewal reminders and in-app notifications you configure
• Improve app reliability, security, and user experience
• Respond to support requests
• Comply with legal obligations

We do not sell your personal information or your members' contact details.

4. How we store and protect data

Account, gym, and member data are stored in Google Firebase (Firestore and Authentication), hosted on Google Cloud infrastructure. Passwords are handled by Firebase Authentication and are not stored in plain text by Clientox. We apply access controls so only you (and authorised Clientox staff for support) can view your gym data.

5. Third-party services

The app uses the following third-party providers:

• Google Firebase — authentication, database, and analytics
• Google Sign-In — optional sign-in with your Google account

Each provider processes data under its own privacy policy. You can review Google’s policy at policies.google.com/privacy.

6. Data retention

We keep your account and gym data while your account is active or as needed to provide services. If you delete your account, we delete or anonymise associated personal data within 30 days, except where we must retain limited records for legal, security, or fraud-prevention purposes.

7. Your rights and choices

You may:

• Access or update gym and profile details inside the app
• Export or correct member records you manage
• Sign out at any time from the Account screen
• Request deletion of your account and data — see Delete Account & Data below
• Contact us to ask questions about your data at hello@clientox.com

8. Children

GymDesk is intended for gym owners and staff aged 18 and above. Member records may include minors enrolled by their guardians; gym owners are responsible for obtaining appropriate consent before storing member information.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will change when we do. Continued use of the app after changes means you accept the updated policy.

10. Contact

Questions about privacy? Email hello@clientox.com.

Delete Account & Data

Clientox GymDesk Android app · com.clientox.gymdesk

You can request permanent deletion of your GymDesk account and the personal data linked to it, including member records stored under your gym. This page meets Google Play’s account deletion requirements.

How to request deletion

1. Send an email from the address linked to your GymDesk account to hello@clientox.com with the subject line Delete my GymDesk account.
2. In the message, include the email you use to sign in and your gym name so we can verify the account.
3. We will confirm receipt and complete deletion within 30 days. You will receive a final confirmation email once deletion is done.

Before you delete

• Deletion is permanent. You will lose all member records, attendance history, and payment notes.
• Export any records you need before requesting deletion.
• If you only want to stop using the app, you can sign out without deleting your data.

Questions

For help with account deletion, email hello@clientox.com. See also our Privacy Policy above or the GymDesk product page.